The seller and the help desk
Ask the team
Torquecorner is the online shop of
WHATECH MOBILE CO., LIMITED
Everything here — the website itself, its advertising and Google Ads campaigns, the buying, selling, shipping, warranty and payment collection — is run by one company: WHATECH MOBILE CO., LIMITED.
- Person to ask for
- Huanbin Lin
- Registered office
- Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
- General email
- enquiries@torquecorner.com
- Data protection
- privacy@torquecorner.com
- Support hours
- Every day, 08:00–20:00 Central European Time
- Emails answered
- Within 2 working days
- Data requests answered
- Within 30 days
Before you write
Many answers are a click away. If yours is not, the form is the quickest way to a person.
- Where is my parcelWhat happens between the order and the doorbell, and how to find the tracking details.
- How long delivery takesOne to two working days to hand the parcel over, then three to seven on the road.
- Sending something backThe steps, the condition the item has to be in, and how the refund reaches you.
- Questions and answersShort answers to what people ask before they order.
What helps us answer faster
- The order reference from the thank-you page, or the phone number you ordered with.
- The name and the delivery address the order was placed under.
- For a damaged or wrong item, a photo of the item and of the packaging.
Send a message
The desk is open every day, 08:00–20:00 Central European Time. Emails are answered within 2 working days.